Managing Customer Accounts

If you use Plesk without software that automates creating and managing customer accounts, manage these accounts in Plesk manually.

To view the details of a customer account, click the customer's name on the Customers page. To change these details, use the buttons on the page:

• Edit Contact Info lets you update the customer's contact information: name, email, address, phone, and so on.
• Edit Login Info lets you change the customer's username and password.

Suspending and Activating Customers

If you want to stop serving a customer, for example, if they do not pay for your services, you may suspend the customer's accounts - block access to the Control Panel for this customer and users that they created. To suspend an account, click Suspend on the customer details page. In addition to suspending the account, this will suspend all its subscriptions making the customer's websites, FTP and mail services unavailable to the Internet users.

Later you will be able to cancel the suspension by clicking Activate on the customer details page.

You can also suspend multiple accounts at once or activate multiple suspended accounts. To do this, select the accounts that you want to suspend or activate at the Customers page and choose the appropriate action from the More Actions menu.

Adding Notes About Customers

You can add some notes, or a description, to a customer account. This description will be displayed in the list of customers. As a reseller, you can view and edit only descriptions that were added by you. Note that Plesk administrators can view and edit any descriptions.

When creating a customer, you can add your description in the Description box.

To manage a description of an existing customer, click the customer name in the list of customers and then click Add, Edit, or Delete links in the Information for the administrator section.

Removing Customers

To remove customer accounts and all subscriptions belonging to them, select these accounts at the Customers page and click Remove.