Provisioning policy is a set of rules that define when customers get access to resources that they order (a hosting subscription, a domain name, or an SSL certificate). By setting up the appropriate provisioning policy, you can eliminate the risk of serving customers that will never pay even the first invoice: Just configure the provisioning policy so that new customers get access to Panel only after they pay their invoices. On the other hand, if you want to make your business more customer-friendly, you can let them use ordered resources immediately after placing the order.
You can change the Business Manager provisioning policy at the Business Setup > All Settings > Provisioning Policy page.
Note: When provisioning a customer account to a Panel, the system attempts to create the account with the username that the customer has specified in an online store. If this is impossible (for example, this username is already taken in Panel), the system generates a random username. In addition, the system always generates random usernames for customers' access to the server over FTP, SSH, and RDP. So, if your customers experience problems with logging in to Panel using their credentials, check the credentials of their accounts in Panel.
When a customer subscribes to your services through an online store, Business Manager starts the billing cycle of the corresponding subscription beginning from the order placement day. For example, if a customer subscribes to a plan with the 1 month billing cycle on the 1st of June, the first invoice will include the payment for the period from the 1st of June to the 1st of July. Regardless of when the subscriber pays the invoice, the first billing cycle will end on the 1st of July. Thus, if the customer pays on the 6th of June, they will use the subscription for 25 days for the price of the whole month.
If you want to return money paid for the days when customers did not have access to their subscriptions, switch on the option Return unused money to credits on the Business Setup > All Settings > Provisioning Policy page. In this case, once a subscriber pays the invoice, the system adds the amount of money paid for the period between placing the order and receiving the payment to the subscriber's credits. Thus, in the example above, the system will return money paid for the period from the 1st of June to the 5th of June.
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