Limiting Discounts and Exempting Subscriptions from Suspension

Business Manager allows you to limit discounts for certain customers or exempt their subscriptions from suspension. To do it, create a customer group (or modify the default one) and add the certain customer accounts to it. Customer groups set the following properties for their members:

• Maximum discount defines the maximum discount that group members can get when they subscribe to a plan. For example, if you provide a 20% discount on a plan, the member of a group with maximum discount 10% will get a 10% discount on this plan.
• Guaranteed discount defines the discount that group members will get in addition to other discounts when they subscribe to any plan. For example, if you provide a 5% discount on a plan, the member of a group with guaranteed discount 10% will get a 15% discount on this plan. If you do not provide discounts on a plan, a member of this group will still get a 10% discount.
• Exempt from suspension. If this option is enabled, Business Manager does not automatically suspend the subscriptions of the group members if they do not pay in time.

If you change these properties for a group, Business Manager automatically applies them to existing members. Besides, you can override the group properties by custom values for each member. Changing properties of a group does not affect member with custom values of these properties.

To add new or manage existing customer groups, go to the Business Setup > All Settings > Customer Groups screen.

To add a customer account to a group or override group properties for a customer, go to the customer Business Operations > Customers > <customer name> > Edit Customer Account Properties.