Adding E-mail Templates

To add an e-mail template group:

1. Go to Business Setup > All Settings > E-mail Templates.
2. Find the e-mail action you want to add an e-mail template to and click Add Template.
3. Fill in the necessary information.
4. Click Save.
5. Click Add Locale button in the middle of the page. Set up the following:
   • Choose the language to associate with the template.
   • Choose how broadly you would like the template to apply. If you are making a Spanish template, for example, do you want it to be used by Spanish speaking people world-wide? Or just in Spain?
   • If this is going to be the default locale, check the box. The default locale will be applied if no other locale can be found that applies to the customer.
   • Enter a subject for the email template. This is the subject line that each e-mail will use.
   • E-mail Template HTML Body. Enter the body of your e-mail template in html format.
   • E-mail Template Text Body. Enter the body of your e-mail template in text format.

     Note: All contacts are set to receive HTML by default when they come through the online store. If you do not want a specific customer to receive HTML e-mails, go to the customer's account details page and click on the edit primary button. Uncheck HTML for the E-mail Format. Click edit contact.

6. Reload Options: If you need to reload the original email templates, perform the following steps:
   1. Select the template you want to reload.
   2. Reload HTML. Select Yes.
   3. Reload Text. Select Yes.

      Caution: This will replace this existing template. Make a backup of your existing template if you do not wish to lose it.

7. Scroll to the bottom of the page, and click Save.