Subscription Statuses

Each subscription in Business Manager has a status - the parameter that defines how the system works with this subscription, for example, does the system bill the subscription or does the subscriber have access to its resources.

Subscriptions in Business Manager can have the following statuses:

Active. The resources of active subscriptions are available to subscribers. Business Manager bills these subscriptions according to the invoicing settings.
Pending. The first status that subscriptions receive after they are created. Resources of such subscriptions are not yet available to subscribers. Business Manager issues only one invoice for a pending subscription.
Canceled. The subscribers do not have access to the resources any longer. Business Manager does not issue invoices for such subscriptions. After a hosting subscription receives this status, Business Manager removes or suspends the subscription on the corresponding Panel depending on the cancelation policy.
Processing. The system assigns this status to a subscription for a time when this subscription being provisioned. Once the provisioning is over, this status is changed. Usually, the new status is Active or Failed.
Suspended. The system assigns this status to make the resources of a subscription temporarily unavailable to the subscriber, for example, if they have due invoices. The system either bills suspended subscriptions or not depending on the invoicing policy.
Failed. This status shows that the system failed to provision a subscription and its resources are not available to the subscriber. The billing operations are not performed on such subscriptions.
Pending renewal. Applies only to subscriptions which include domain registration. The system sets this status to a subscription when the domain name is approaching its renewal date and an invoice is sent to the customer. Once the customer pays the invoice, the system actually renews the domain names with the registrar and changed the status to Active. The system does no bill subscriptions marked as Pending Renewal.
Pending upgrade. When somebody schedules an upgrade or downgrade of a subscription at the end of the current billing cycle, the system creates a new subscription with the status Pending upgrade. Once the billing cycle ends, the system provision this subscription to Panel and changes the status to Active.
Completed. The system irreversibly stops serving the subscription and billing it. Panel hosting resources provided with the subscription are released.
User input required. The system waits for the subscriber to provide additional information which is required to provision the subscription.

The system changes a subscription status automatically as a result of certain actions initiated by the system itself or by an administrator. For example, when the system receives the first payment for a hosting subscription, it starts a task for creating this subscription in Panel and changes the status from Pending to Active or Failed depending on the result of the task execution.

The tables below show how Business Manager changes a subscription's status in certain cases.

Creation of Hosting Subscription

Time	Event	Status
	A customer orders a subscription in an online store.
		Pending

	The subscriber pays the first invoice.

	The system starts creating the subscription in Panel.

		Processing

	The system completes creating the subscription in Panel.

		Active

If the system experiences problems while creating the subscription in Panel, the subscription receives the status Failed. In this case, administrators should resolve the problems and run the task for creating the subscription again.

Cancelation of Unpaid Subscription

Time	Event	Status
		Active

	The system issues an invoice. The subscriber ignores it.

	The system sends two warning letters and the notification about the subscription suspension.

		Suspended

	The system sends the notification about the subscription cancelation and cancels the subscription.

		Canceled

If a customer pays the invoice before they receive the fourth notification, the subscription status returns to Active.

Upgrading Subscription at the End of the Billing Cycle


Time	Event	Status
Time	Event	Old subscription	New subscription
		Active

	The subscriber orders an upgrade.

		Active	Pending upgrade

	End of the billing cycle.

		Canceled	Pending upgrade

	The system starts upgrading the subscription in Panel.

		Canceled	Processing

	The system completes upgrading the subscription in Panel.

		Canceled	Active

If the system experiences problems while creating the new subscription in Panel, this subscription receives the status Failed. In this case, administrators should resolve the problems and run the task for creating the subscription again.

Subscription Statuses After Upgrade

In earlier versions of Business Manager, subscriptions also might have the following statuses:

Transferred
Fraudulent
Expired
Submitted
Stopped
Started
Collections.

If there were subscriptions with these statuses in your Business Manager before the upgrade to the current version, these subscriptions will receive the status Completed after the upgrade.