Managing Commercial App Licenses

If you decide to buy an application license in the Control Panel and click the corresponding button on the Applications tab, you will be forwarded to Storefront, the online store where you complete your order. Actually it is not only a store, it also includes its own web interface to help you perform various operations with the licenses you own. For example, from this web interface you can renew a license, cancel it, change your payment methods and so on. This section explains how to carry out these operations.

Storefront Basics

When you order a first license in Storefront, it creates an account for you. This account contains your personal and financial information; if you log in to Storefront under this account, you will be able to do various operations with your licenses.

Each time you successfully check out in Storefront, a purchase order is generated. It is a document that lists the cart items you ordered. Storefront assigns different statuses to orders. These statuses explain the current state of your purchase - whether it is unpaid, canceled, or successfully delivered.

Storefront and Plesk share the service plans business model. In Storefront, each application is presented by a separate service plan, and when you order an application license you subscribe to one of the service plans. In other words, each license you purchase is shown as a subscription in the web interface. For instance, if you would like to view a license price, terms, or an expiration date, you should open the corresponding subscription.

How to Get a License File or Key

After you order a license and pay for it, Storefront sends you an email with your license file or key. We recommend that you keep the information in a safe place because there is no way to request it again or view it from the web interface. If you did not receive the email with a license file or key, contact us at https://support.parallels.com/.

Available Operations

The operations you can carry out in Storefront fall into three groups:

• Operations with your user account. These operations include viewing and modifying your personal information and preferences and changing the password to your user account.
• Operations with payments and payment methods. This group comprises operations with your credit cards, payments, and orders.
• Operations with subscriptions. Use them to acquire new licenses, obtain information about your existing licenses, and check the subscription renewal method for a particular subscription.

Learn more about these operations in the subsections of this section.